Privacy Policy


Privacy Policy

General information

We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. The use of our website is usually possible without providing personal information. As far as on our sides personal data (for example name, address or E-Mail addresses) in forms are raised, this takes place always on freiwilliger basis. You will be asked to confirm this privacy policy.

Please read this statement regularly, as it may change from time to time.

Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.

What rights do you have regarding your data?

At any time you have the right to obtain free information about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction, blocking or deletion of this data.

Your contact for privacy

Responsible for data processing operations is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data (such as names, e-mail addresses, etc.).

If you have questions or feedback or want to assert your rights, you can contact us by e-mail, fax or letter. The responsible body for data processing operations is:

Ajinomoto Foods Europe S.A.S. 
Hamburg Branch
Ludwig-Erhard-Str. 20
20459 Hamburg
Tel.: +49 (0) 40-37 49 36-0
Fax: +49 (0) 40-37 20 87/88

Right of appeal

In the case of violations of data protection law, the person concerned has the right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found on the following link:

This is how we collect and use your data

During processing, we comply with the legal provisions of the relevant data protection laws, such as: B. the Telemedia Act and the newly coming into force EU GDPR. We collect, store and process your data for the fulfillment of the contract, ie for the entire processing of your request or purchase, including any subsequent warranties, for our services and technical administration. If we collect or process data for marketing purposes, you will be notified separately at the appropriate place.

Contact forms

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent. If you send us an e-mail via a contact form, we collect the following data:

  • Salutation
  • First name
  • Last name
  • Job position
  • Company / Institution
  • Street and number
  • Postal code and city
  • Country
  • E-mail address
  • Phone
  • Subject
  • Message

The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 (1) lit. DSGVO). You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The information you provide in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or delete the purpose for data storage (for example, after your request has been processed). Mandatory statutory provisions - especially retention periods - remain unaffected.

Duration of data storage

Your personal data will be stored in accordance with the law for a period of 10 years.

By way of exception, we may also save your personal information for longer. These include z. For example, personal information that needs to be kept longer due to litigation. We also keep your information for the prevention of fraud and misuse, despite the deletion of your account. If we no longer need your personal data, it will be deleted professionally.

Data transfer to third parties

We do not pass on your data without authorization to third parties. We use contractors to fulfill ancillary services, such as: B. Transport or telecommunications service providers and contractors whose services relate directly to the provision of the service. Outsourcing this activity to third parties is only possible under strict conditions.

In order to complete the customer service and process your request by email, we may transfer personal information to the following companies:

  • Shipping service providers (such as freight forwarders or DHL)
  • Partner companies in the course of a third-party business
  • In some cases, to law enforcement agencies and anti-fraud agencies, so we can tackle fraud

The data passed on in this way may only be used by our service providers for the purpose of fulfilling their task, that is, earmarked. Any other use of the information is not permitted and does not occur with any of the service providers entrusted by us.

Right to data portability

You have the right to have data that we process on the basis of your consent or in fulfillment of a contract, in itself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another person in charge, this will only be done to the extent technically feasible.


The internet pages use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases. You can also exclude the acceptance of cookies for certain cases or in general, as well as enable the automatic deletion of cookies when closing the browser or manually delete the stored cookies. Please refer to the help pages of your browser. When you disable or restrict cookies in your browser, the functionality of this website may be limited or may no longer work.

We do not use personal tracking cookies, such as Google Analytics etc.

Server-log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type / browser version
  • Used operating system
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

A merge of this data with other data sources will not be done. However, we reserve the right to check this data retrospectively, if we become aware of any concrete indications of unlawful use.

Secure data transfer

Your personal data entered in forms will be transmitted by encryption. We use the coding system SSL (Secure Socket Layer). You can recognize an encrypted connection by changing the address line of the browser from "http: //" to "https: //" and the lock symbol in your browser line.

Although nobody can guarantee absolute protection. However, we secure our websites and other systems through technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.